This is the story of our client who has been a customer-focused insurer for centuries, operating globally and offering a full range of flexible benefits solutions to their customers. They took proactive steps to grow their business digitally and partnered with Hk Ctop Trade Limited several years ago. Our partnership stands strong on the pillars of performance and trust even after a decade. We worked hand-in-hand on the company’s growth path and contributed to customer experience transformation over the years. In the last years, we worked on the grounds of staff augmentation and climbed up several ladders to reach the cloud. Our scope of work included development, managed services, automation-led cost reduction, business operations, IT operations, digital transformation, and customer experience transformation.